Return, Refund & Payment Policy

Overview

Thank you for shopping with DTF Shop and ProlificGeeks. We value customer satisfaction and aim to provide clear, transparent policies for returns, refunds, exchanges, cancellations, payments and machine delivery.

This policy applies to consumables, accessories, printers, machines, imported equipment, custom-built items and order-based products sold through DTF Shop or ProlificGeeks.

Eligibility for Returns

Return requests for eligible returnable products must be initiated within seven calendar days after delivery. A request does not create automatic approval.

To be eligible for a voluntary return:

• The product must be unused, unopened, in original condition and resalable.
• The product must be returned in its original packaging.
• All original tags, labels, manuals, accessories and parts must be included.
• Invoice or order proof is required.
• Photographs or video must be provided when requested.
• The return must be approved by the support team before the product is sent back.

Non-Returnable Items

Machine Return & Exchange Policy

Installed or used machines are non-returnable. Machine return approval is not automatic, and the condition, installation status, use, evidence and circumstances will be reviewed.

If a machine issue occurs, the available resolution may include:

• Inspection and diagnosis.
• Repair or service support.
• Part replacement where applicable.
• Warranty support under the applicable approved terms.
• Replacement or refund only where the facts are verified and that resolution is approved.

Payment Terms

All customers must clear full invoice payment before delivery, dispatch, delivery challan, gate pass or warehouse release.

DTF Shop and ProlificGeeks do not provide credit terms unless separately approved in writing by management.

Because many products are imported, order-based and inventory-sensitive, pending payment is not accepted before release of goods.

Payment must be completed before:

• Dispatch from warehouse.
• Delivery challan generation.
• Gate pass issue.
• Transport handover.
• Machine handover.
• Installation scheduling, wherever applicable.

Delivery & Warehouse Release

Goods will be released only after full payment confirmation. No material will be released from the warehouse on partial payment, verbal commitment or pending balance.

The customer is responsible for verifying:

• Invoice details.
• Product model.
• Quantity.
• Delivery address.
• Payment completion.
• Transport details.

Installation Responsibility & Physical Damage

If a machine is damaged, burnt or fails during installation while an authorized ProlificGeeks installation person is actively working on it, the circumstances will be reviewed under the applicable service and warranty terms.

Once installation is completed and the installation person leaves the customer premises, responsibility for operating conditions and care passes to the customer.

After installation, the following may be treated as physical or environmental damage:

• Power fluctuation.
• Wrong electrical connection.
• Poor earthing.
• Inverter or UPS failure.
• Moisture, dust or rat bite.
• Mishandling or incorrect usage.
• Unauthorized technician work.
• Improper environment.

These cases are reviewed under the applicable warranty and service terms. The Warranty Policy destination remains pending conversion and approval.

Return Process

To request a return for an eligible product:

1. Contact WhatsApp Support within seven calendar days after delivery and provide the order details and reason for the request.
2. Share the invoice or order number and photographs or video when requested.
3. The support team reviews the request; approval is not automatic.
4. If approved, securely pack the product in its original packaging.
5. For a voluntary return, arrange and pay for tracked return shipping. ProlificGeeks does not currently provide voluntary-return pickup.
6. The product is inspected after receipt, and the refund or exchange decision is made after inspection and approval.

Refunds

After the returned product is received and inspected, the customer will be notified whether the refund is approved or rejected.

If approved, the refund is processed to the original payment method within 7–10 business days after receipt, inspection and approval. Banks and payment providers may require additional processing time.

No standard restocking fee applies. Original shipping, transport, packing, installation or service charges are not included in a voluntary-return refund unless specifically approved after review.

Exchanges

Exchange review is available for an eligible item when the wrong item was delivered or when transit damage is supported by evidence and verified.

• For a verified wrong-item case, ProlificGeeks will arrange the appropriate replacement and bear applicable replacement shipping.
• Transit-damage cases require photographs or video and verification.
• After approval, a transit-damage case may be resolved by replacement or refund.
• No damage-reporting deadline beyond the applicable seven-calendar-day return-request window is stated or guaranteed here.

Installed or used machines are non-returnable. Other machine-related issues are handled through the applicable inspection, service and warranty process.

Cancellation Policy

A pre-dispatch cancellation request is reviewed case-by-case. Cancellation is not automatic, and no fixed or percentage cancellation charge is approved.

For machines, custom orders, imported products or order-based procurement, the work already completed, procurement status and dispatch status may be considered during review.

After dispatch, the return-policy rules on this page apply.

Important Notes

• Items sent without prior return approval may not be accepted.
• Use a tracked courier service for an approved voluntary return.
• The customer arranges and pays voluntary return shipping and bears the transit risk for that shipment.
• Installed or used machines are non-returnable.
• Full payment is required before goods are released, unless management has approved different terms in writing.
• Return, replacement and refund decisions are based on evidence, inspection, product condition and approval.
• Transit-damage resolution may be replacement or refund after evidence review and approval.

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