Warranty Policy
ProlificGeeks Warranty Policy
Clear warranty terms for printers, machines and custom-built printing solutions.
Applies to: All printers, machines and custom-built items sold by ProlificGeeks.
Warranty Duration
Most machines include 1-year standard warranty. Some desktop, converted or custom machines may carry 6-month limited warranty.
Not Covered
Print heads, ink clogging, consumables, misuse, power issues and environmental damage are generally not covered.
Support Commitment
Remote troubleshooting and on-site engineer support are available where applicable as per warranty terms.
Standard Warranty Terms
- Most ProlificGeeks machines come with 1-year standard warranty from installation date or invoice date, whichever is earlier.
- Selected models such as XP600 single-head desktop DTF printers may carry 6-month warranty.
- Custom-built or modified machines may carry different warranty terms as mentioned in the quotation or offer letter.
What Warranty Covers
Warranty coverage applies to eligible defects found under normal recommended usage and within the confirmed warranty period.
| Covered Area | Details |
|---|---|
| Mechanical Components | Motors, movement parts and internal mechanical systems. |
| Electrical Components | Mainboards, wiring, power supplies and power boards. |
| Manufacturing Defects | Defects found under normal recommended usage. |
| Technical Assistance | Remote troubleshooting and guidance. |
| Engineer Labor | Technician labor for covered warranty issues where applicable. |
What Warranty Does Not Cover
- Print heads, capping stations, dampers, ink pumps, ink tubes and ink clogging.
- Ink, film, powder, cleaning solutions and other consumables.
- Software, firmware and driver issues.
- Rat bites, moisture damage, dust accumulation, improper ventilation and environmental damage.
- Power surge, voltage fluctuation and unstable electrical supply.
- Unauthorized modification, non-approved inks or parts, and use beyond recommended operating limits.
Warranty Void Conditions
Warranty becomes void if the machine failure is caused by conditions outside the approved operating, maintenance or service guidelines.
- Non-approved inks or parts are used.
- Unauthorized service or modification is performed.
- The machine is overloaded or used beyond recommended limits.
- Environmental standards are not maintained.
- Proper grounding is not available.
- The machine is kept in a dusty, humid or unsafe area.
- Customer negligence causes machine failure.
Engineer Visit Policy
For on-site service, customer must cover the applicable visit expenses unless the written quotation or purchase agreement states otherwise.
- Transport cost.
- Lodging.
- Meals.
- Local travel if applicable.
Engineer visit terms are communicated before dispatch and may also be included in the quotation or purchase agreement.
No Refund / No Exchange Policy
All machine sales are final once dispatched and invoiced.
Customers are expected to understand product use, confirm compatibility, review the written quotation, and understand warranty and service terms before purchase.
Power Backup, UPS & Inverter Responsibility
Using UPS or inverter does not guarantee protection unless capacity and output are suitable for the machine.
Minimum recommendation includes sufficient capacity, stable sinewave output, proper grounding, and safe shutdown when backup is low.
If a printer shuts down abruptly because of low battery, inverter failure, unstable output or voltage drop, any resulting damage will be treated as user negligence and will not be covered under warranty.
Warranty By Machine Type
Warranty coverage may vary by machine type, machine condition, brand agreement, quotation and purchase terms.
| Machine Type | Warranty Duration | Covered | Not Covered |
|---|---|---|---|
| DTG Printers | 1 Year | Mechanical and electrical components. | Ink-related parts, print heads, software issues, physical/environmental damage. |
| DTF Printers | 1 Year | Motors, wiring and electronic systems. | Ink/powder system issues, print heads, clogs, external damage, software problems. |
| UV Flatbed Printers | 1 Year | Print head manufacturer defect only, electronics and mechanical components. | Ink clogging, misuse, software/firmware errors, environmental damage. |
| Sublimation Printers | 1 Year | Motors and internal electronics. | Ink clogging, physical damage and software-related issues. |
| Eco-Solvent Printers | 1 Year | Defective print heads, ink delivery system and internal hardware. | Ink blockages, misuse, power surges and non-approved ink usage. |
| Flatbed Printers | 1 Year | Internal electronics and mechanical movement parts. | Ink-related failures, improper maintenance and mishandling. |
| Custom DIY Items | 6 Months | Manufacturing defects in added components. | Incorrect assembly, third-party modification and misuse. |
| Custom Order-Based Machines | 1 Year | Mechanical, electrical and head system faults due to manufacturing issues. | Misuse, unapproved modification or parts not supplied by ProlificGeeks. |
Converted DTF Printers Below ₹1,00,000
Converted DTF printers below ₹1,00,000 carry 6-month limited warranty only on converted parts such as:
- Ink tanks.
- Heaters.
- Stirrers.
- Wiring.
- Added conversion components.
- These are not factory-manufactured machines.
- No warranty applies to base printer or unmodified parts.
- Customer understands they are choosing affordability over full factory warranty.
Technical Support vs Warranty
Firmware, software, driver installation and RIP-related support are treated as technical support, not warranty replacement.
ProlificGeeks may assist remotely or guide replacement wherever required, but software/firmware issues do not automatically qualify for warranty claims.
Customer Responsibilities
Customers must follow operating and maintenance guidance to keep machines stable and warranty terms valid.
- Follow pre-delivery setup guidelines.
- Maintain a dust-free and temperature-stable environment.
- Use approved inks and consumables.
- Perform regular maintenance.
- Report issues promptly.
- Allow technicians proper time for diagnosis.
- Cooperate during remote and on-site support.
Our Commitment To You
ProlificGeeks is a support-first company. Whether during warranty period or beyond, our goal is to help customers operate machines reliably.
Even when certain issues fall outside warranty scope, we aim to provide ethical guidance, quick support and practical resolutions wherever possible.
Need Help Understanding Your Warranty?
Our team can help you understand coverage, service terms and machine support before or after purchase.