Printing Machine Support Centre
Get the right information to the team for installation planning, operator training, consumables, spare parts or a technical issue. Support arrangements, visits and charges are confirmed for your machine and location.
Choose your next step
Technical issue
Provide the model, serial number if available, displayed error and when the issue began. Include a clear photo or short video, recent consumable changes and any steps already taken.
Stop operation if there is an electrical hazard, unexpected movement, smoke or a leak. Follow the manufacturer’s safety instructions and contact qualified support; do not bypass safety systems.
Installation or training
Share the delivery location, door and lift access, room measurements and photos. Ask for the exact power, earthing, ventilation and handling requirements before arranging installation.
Plan installation and trainingConsumables or spare parts
Identify the machine and current ink or component. Share the part number and photographs where available. Confirm compatibility before switching inks, cleaners, film, powder or replacement parts.
Get consumable guidanceWhat to include in your request
- Full machine model and configuration; include your purchase reference when relevant.
- Your city and a contact number, plus a preferred time to discuss the issue.
- The symptom or intended task, when it started and whether production is stopped.
- Photos of the affected area and error screen. Do not share passwords or sensitive customer artwork.
- Recent maintenance, consumable changes or environmental changes.
The team can then clarify what further information is needed and discuss remote guidance, parts or a visit where appropriate. A request does not itself confirm a service appointment, warranty coverage or a resolution time.
Keep these references together
Product information
Open the correct product page and its individual brochure when discussing a specification or configuration.
Find your product brochureWarranty questions
Read the published policy and retain purchase and service documents. Final eligibility is assessed against the applicable terms, not assumed from a support request.
Read the warranty policyCommon questions
Review the FAQ for initial buying and service questions, then ask the team about details specific to your equipment.
Browse frequently asked questions